Privacy Policy — www.okplay

1. Who We Are and How to Contact Us

www.okplay is an online gaming platform operated for Filipino players. As the personal information controller for data collected through this platform, we are responsible for ensuring that your personal data is processed lawfully, fairly, and transparently.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, you may contact our Data Protection Officer (DPO) through the support channel available on the www.okplay platform. We aim to respond to all data privacy inquiries within five (5) business days.

2. Personal Data We Collect

www.okplay collects personal data in the following categories, depending on how you interact with the platform:

2.1 Registration and Identity Data

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Email address
• Mobile number
• Residential address (city, province, country)
• Username and encrypted password

2.2 Identity Verification (KYC) Data

• Government-issued photo ID (passport, PhilSys National ID, SSS ID, UMID, or driver's license)
• Proof of address documents (utility bill, bank statement, or barangay certificate)
• Selfie or liveness verification image where required
• Payment method ownership documentation

2.3 Financial and Transaction Data

• Deposit and withdrawal transaction records
• GCash or PayMaya account reference (name and partial number only)
• Bank account details for withdrawal processing (account name and number)
• Transaction amounts, dates, and payment method used

2.4 Technical and Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration, pages visited, and features used
• Login timestamps and activity logs
• Cookies and similar tracking technologies (see Section 8)

2.5 Communications Data

• Support chat transcripts and email correspondence
• Feedback, complaints, and dispute records
• Marketing preference settings

3. How We Use Your Personal Data

www.okplay processes your personal data for the following lawful purposes:

Purpose	Legal Basis
Creating and managing your www.okplay account	Performance of contract
Processing deposits and withdrawals via GCash, PayMaya, and PH banks	Performance of contract
Verifying your identity and age (21+ requirement) through KYC	Legal obligation / compliance
Detecting and preventing fraud, money laundering, and prohibited conduct	Legal obligation / legitimate interest
Providing customer support and resolving disputes	Performance of contract
Sending transactional notifications (deposits, withdrawals, security alerts)	Performance of contract
Sending promotional communications (with your consent)	Consent
Improving platform performance and user experience	Legitimate interest
Complying with PAGCOR regulatory requirements and Philippine law	Legal obligation

4. How We Share Your Personal Data

www.okplay does not sell or rent your personal data to third parties. We may share your data only in the following limited circumstances:

4.1 Service Providers

We engage trusted third-party service providers to assist in operating the www.okplay platform, including payment processors (GCash, PayMaya, and Philippine banks), KYC verification providers, cloud hosting services, and customer support tools. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data privacy laws.

4.2 Regulatory and Legal Authorities

www.okplay may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or courts where required by Philippine law or a valid legal order. We will notify you of such disclosures where legally permitted to do so.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of the www.okplay business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy protections that apply to your data.

4.4 With Your Consent

We may share your personal data with other parties where you have given your explicit consent to such sharing. You may withdraw this consent at any time by contacting our support team.

5. Data Retention

www.okplay retains your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine law and regulatory obligations. Specifically:

• Account and identity data is retained for a minimum of five (5) years after account closure, in line with AMLC record-keeping requirements.
• Transaction records are retained for a minimum of five (5) years from the date of each transaction.
• Support communications are retained for three (3) years from the date of the interaction.
• Marketing preferences and consent records are retained until you withdraw consent or close your account.

After the applicable retention period, your personal data will be securely deleted or anonymized so that it can no longer be linked to you.

6. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by www.okplay:

• Right to be Informed: You have the right to know what personal data we collect, how we use it, and with whom we share it.
• Right to Access: You may request a copy of the personal data we hold about you at any time.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data in your www.okplay account.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the www.okplay Data Protection Officer through our support channel. We will respond to all verified requests within fifteen (15) business days.

7. Data Security Measures

www.okplay implements a range of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the www.okplay platform.
• Encryption of sensitive data at rest, including passwords (stored as salted hashes) and financial records.
• Role-based access controls limiting internal access to personal data on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing.
• Multi-factor authentication options for player accounts.
• Incident response procedures for detecting, containing, and reporting data breaches.

While www.okplay takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are encouraged to use a strong, unique password for your www.okplay account and to log out after each session, especially on shared devices.

8. Cookies and Tracking Technologies

www.okplay uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyze usage patterns. The types of cookies we use include:

• Essential Cookies: Required for the platform to function. These cannot be disabled without affecting core functionality such as login sessions and security features.
• Analytics Cookies: Used to understand how players interact with www.okplay, which pages are most visited, and where improvements can be made. Data collected is aggregated and anonymized.
• Preference Cookies: Store your language, display, and notification preferences so you don't have to reset them on each visit.
• Marketing Cookies: Used to deliver relevant promotional content based on your activity on www.okplay. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to use certain features of the www.okplay platform.

9. Children's Privacy

www.okplay is strictly for players aged 21 years and above, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a registered account belongs to a person under 21, we will immediately close the account, delete the associated personal data, and return any deposited funds to the payment source where possible.

If you believe a minor has registered on www.okplay, please contact our support team immediately so we can take appropriate action.

10. International Data Transfers

Where www.okplay engages service providers located outside the Philippines (for example, cloud hosting or analytics providers), your personal data may be transferred to and processed in other countries. In such cases, www.okplay ensures that appropriate safeguards are in place — including contractual data protection clauses — to ensure your data receives a level of protection consistent with the Philippine Data Privacy Act.

11. Marketing Communications

With your consent, www.okplay may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, and special offers. You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email from www.okplay.
• Updating your notification preferences in your www.okplay account settings.
• Contacting our support team and requesting removal from marketing lists.

Opting out of marketing communications will not affect transactional notifications such as deposit confirmations, withdrawal updates, and security alerts, which are necessary for the operation of your account.

12. Changes to This Privacy Policy

www.okplay reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Material changes will be communicated to registered players via the platform or by email to the address on file. The "Last Updated" date at the top of this page will always reflect the most recent revision.

Continued use of the www.okplay platform after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. We encourage you to review this policy periodically to stay informed about how we protect your data.

13. Links to Other Pages

This Privacy Policy should be read alongside the Terms & Conditions and Responsible Gaming policy, which together govern your use of the www.okplay platform. In the event of any conflict between this Privacy Policy and the Terms & Conditions regarding data privacy matters, this Privacy Policy shall prevail.